How Can We Help You?
Have a question? We're here to make your Kiddo World experience as easy and joyful as possible. Find quick answers about your orders, delivery, products, and more!
- Free shipping over 40€
- 30-Day Love-It Guarantee
- 100% secure checkout
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Frequently Asked Questions
We've gathered answers to the questions parents ask us most.
How can I track my order?
Once your order has been dispatched, you'll receive an email with tracking information so you can follow your parcel's journey.
How long does delivery take?
Delivery times vary by location. Most orders are typically delivered within 2–5 business days after dispatch. Busy periods and holidays may affect delivery.
Can I change or cancel my order?
Please contact our support team as soon as possible with your order number. We'll do our best to help before your order is dispatched.
What if my order arrives damaged or incorrect?
Contact our customer support team with your order number and photos of the issue. We'll review the situation and help arrange an appropriate solution.
How can I return a product?
Contact our team to request a return and receive instructions. Return eligibility and conditions are explained in our Refund Policy.
What payment methods do you accept?
Available payment options are displayed at checkout and may include credit/debit cards, PayPal, and cash on delivery in selected countries.
Where can I find product instructions?
Many of our products include instructions inside the packaging. Additional tutorials may be available through the product page or a QR code included with the product.
How do I receive my digital activity book?
Digital books are delivered to the email address used at checkout. Check your inbox and spam folder. If you haven't received your digital book within 24 hours, please contact support.
Can I purchase replacement parts or refills?
Some replacement components and refills are available separately — for example, the NACHFÜLLPACK ♻️ 4 Farben + 1 Feenstaub and the NEU: 6er Set neue Gussformen für magische 3D Figuren for Magic Water Squishies. Most other products are currently sold as complete sets, and we're planning to offer more individual parts in the future. Check our online store or contact our team for assistance.
How can I contact Kiddo World?
You can reach our customer support team through the Contact Us page, the quick email options below, or by email at info@kiddo-world.com.
Do you offer free shipping?
Yes! Enjoy free delivery on all orders over 40€. We process your orders quickly so the fun can start as soon as possible. Full details are in our Shipping Policy.
Which countries do you deliver to?
We currently deliver to Austria, Bulgaria, Croatia, Czechia, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and the United Kingdom.
When will products (books, pyjamas) be back in stock?
We do our best to keep our most popular items available, but some products — especially books and pyjamas — may temporarily go out of stock. Sign up for restock notifications on the product page, or send us a message and we'll let you know as soon as it's back. Please note: if a requested product is not available in our warehouse, we may send a replacement item from the same product category.
What is the 30-Day Love-It Guarantee?
We want your child to love every moment of play. If a toy isn't the perfect match for their current developmental stage, you have 30 days to return it for a full refund. See our Refund Policy for conditions.
Where can I buy the products?
You can purchase our products directly through our official website, kiddo-world.com. Our full product range is available in our online store, where you can browse, order and have your favourites delivered straight to your door. Keep an eye on our website and social media channels for news about additional retail partners.
What is the price of the product?
Our prices vary depending on the item and set size. You'll find up-to-date pricing for every product directly on our website. Prices may occasionally change due to promotions or special offers, so check the product page for the latest information.
Are your toys safe for my child?
Our kits are made with safe, non-toxic materials, and every product page shows the recommended age. Please always follow the age guidance and the included instructions, and supervise younger children during play.
How do Magic Water Squishies (Magic Jelly) work?
- Prepare the "magic water" by dissolving the sodium lactate powder from the kit in water, as shown in the instructions.
- Choose a mold and fill it with your favourite classic or glitter gel colours.
- Dip the filled mold into the prepared water.
- In just a few seconds, a soft 3D squishy appears — lift it out with the net.
What's included in a Magic Water Squishies kit?
Each kit contains colourful gels (60 ml each, classic and glitter colours), matching molds, sodium lactate powder, a net, instructions and a storage box. The number of colours and molds depends on the set you choose (4, 8, 12 or 24) — see the product page for the exact contents.
Is Magic Jelly safe, and from what age?
Magic Water Squishies are made from safe, non-toxic materials and are recommended for children aged 3 and up. The gels and squishies are not edible — please supervise little ones while they play.
My squishy didn't turn out right — what can I do?
Follow the steps in the included instructions: make sure the powder is fully dissolved in the water before you start, and give the figure a few seconds to set before lifting it out. Still not working? Send us a message and we'll gladly help.
Which products include a free digital eBook?
Products that come with a free digital eBook say so in their title and on the product page. The eBook is sent to your checkout email after you place your order.
How do I use a discount code?
Enter your code in the discount field at checkout and the reduction is applied before you pay. If a code doesn't work, check its spelling and expiry date, or contact us and we'll take a look.
Is checkout secure?
Absolutely. We use advanced encryption to keep your details safe, and offer multiple secure ways to pay, from credit cards to digital wallets.
Are you open to collaborations?
Yes, we love connecting with like-minded creators, influencers, educators and brands! Email us at info@kiddo-world.com with a brief introduction and your idea. We review every proposal and will get back to you as soon as possible.
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